Privacy Policy

What we collect on this website, and what we do with it.

LAST UPDATED NOVEMBER 5, 2026

1. Who we are

Mint Phoenix LLC ("Mint Phoenix", "we" or "us") is a small agency based in Virginia. You can reach us at hello@mintphoenix.com.

This policy covers mintphoenix.com and the client portal. Websites we build for clients are run by those clients, and our Terms of Service, not this policy, describe how we handle their data.

2. What we collect

We collect only what we need to run the site and do our work:

  • Messages you send us through the contact form or by email, with your name, email address and the page you sent it from.
  • Your email address, if you sign up for our newsletter, Ash & Ink. People who send us a contact-form message may also be added to our mailing list, tagged as coming from the contact form. Every email lets you unsubscribe.
  • Client portal accounts: your sign-in email, your projects, files, questionnaire answers and invoices.
  • Card payments, which are handled by Stripe. Your card details go to Stripe and are never stored by us. We keep the invoice and the fact that it was paid.
  • Basic visit statistics: which page was viewed, the website that sent the visitor, the country, whether the device is a desktop, tablet or phone, and a code that changes every day. We do not store IP addresses or browser details, and the code cannot be used to follow a person from one day to the next. We do not count visitors who send Do Not Track or Global Privacy Control signals.

    • 3. How we use it

    We use your information to answer you, to deliver and bill for our work, to send the newsletter to people who asked for it, to keep the site secure, to improve our pages, and to meet legal and accounting duties.

    We never sell your information, and we do not run advertising.

    4. Who we share it with

    We share information only with the services that help us run the site and our business:

  • Cloudflare, which hosts the site and stores our database and files.
  • Resend, which sends our emails, such as notices about contact-form messages.
  • Mailchimp, which sends the newsletter.
  • Stripe, which processes card payments.
  • Google and our sign-in provider, when you sign in to the client portal.
  • Trusted collaborators who help on a project and are bound to keep it confidential.
  • Authorities, when the law requires it.

    • 5. Cookies

    We use only the cookies needed to sign in and keep you signed in to the client portal. They are not used for tracking, and a portal sign-in lasts up to seven days. The public pages set no advertising cookies and use no advertising networks or tracking pixels. Our visit statistics use no cookies at all.

    6. How long we keep it

    Visit statistics are kept for up to about 13 months. We keep messages, client records and invoices for as long as we need them to work with you and to meet legal and accounting requirements, and then delete them. Newsletter addresses are kept until you unsubscribe.

    7. Your choices

    You can ask to see the information we hold about you, to correct it, or to have it deleted. Email hello@mintphoenix.com and we will respond. We honor the rights that Virginia residents have under the Virginia Consumer Data Protection Act, and we extend the same choices to everyone. You can unsubscribe from the newsletter at any time with the link in any email.

    8. Security

    Everything travels over encrypted connections, portal sign-in cookies are protected, and access to client records is limited to the people who need it. No system is perfectly secure, and if a problem affects your information we will tell you promptly.

    9. Children

    Our site is not directed at children under 13, and we do not knowingly collect their information. If you think a child has sent us information, tell us and we will delete it.

    10. Changes

    If we change this policy we will update the date at the top of this page. For significant changes we will also tell portal users by email.

    How we work with clients is set out in our Terms of Service.